Immediate Troubleshooting Steps
- Check Storage Space: If your mailbox (e.g., Gmail 15GB, Outlook) is full, new emails will be rejected.
- Check Spam/Junk Folder: Emails are often incorrectly marked as spam.
- Check "All Mail" or "Trash": Messages might be archived or deleted by mistake.
- Verify Internet Connection: Ensure you are online and your connection is stable.
- Send a Test Email: Send a message to yourself from a different email account to see if it arrives or bounces.
Settings & Configuration Checks
- Review Filters and Rules: Check your settings for any rules that might be deleting or moving emails automatically.
- Check Blocked Senders: Ensure the sender is not on your blocked list.
- Verify Email Forwarding: Confirm that emails are not being forwarded to another address and deleted from your current account.
- Check Other Tabs: If using Gmail, check the "Promotions" or "Social" tabs.
Technical & Device Issues
- Syncing Issues (Mobile/Desktop App): If using an app, check if it is syncing properly. Try logging in via a web browser to see if they appear there.
- Restart/Refresh: Log out and log back in, or restart your email app/browser.
- Check for Service Outages: Check your provider's status page (e.g., Google Workspace Status Dashboard) to see if they are experiencing issues.
- Browser Extensions: Disable browser extensions (like ad blockers) that might interfere with webmail.